ISPhone Complete IP PBX Business Solution

For SMEs who are ready for an entirely IP based system

When your customer is ready to move up to a complete IP solution, ISPhone has the answer. We are able to supply several IP PBX solutions, depending on the number of seats and type of IP PBX product your customers’ desire.

Our most popular product for 50 seats or less is a feature rich, low maintenance, inexpensive solution that meets the everyday demands of a small business.

This IP PBX offers a huge array of features, including:

Voicemail w/voice-to-email and web-based retrieval – The user can retrieve their voicemail from the phone (locally or remote dial in) or a web interface on any computer connected to the internet. They can also choose to have their voicemails forwarded to them via email as a .wav file (i.e. you play your voicemail through your PC speakers). As well, there is a choice of generic or individual customised outgoing messages for the voicemail box. Call management – This includes Call Forwarding (on busy or no answer), Call Parking, Call Queuing, Blind Transfer, Call Transfer, Call Retrieval, Call Waiting and Call Routing, as well as direct dialling from the Microsoft™ Outlook contact list. Presence management – The user can set their status to Do Not Disturb, view incoming Caller ID and see a log of any missed calls on their handset. Additionally, the receptionist can see their availability at any given time. Conference calling – 3-way calls and meet me conferencing with “virtual” conference rooms. Remote management – You can where necessary remotely manage the customer’s system, including such items as music on hold /transfer, report Call Detail Records, configure Interactive Voice Responses (per client). Choice of handsets – As the IP PBX uses industry open standards we can offer a choice of handsets to meet your customers’ requirements. We have tested a number of brand name handsets including Polycom, Snom and Grandstream!

We have ‘White – boxed’ the entire solution, thereby providing you with a complete product you can sell under your banner with a single point of sale from ISPhone. We will ensure timely delivery, installation and training for customer staff. Support is mandatory in the first year and provided directly from the manufacturer. This is initially done with telephone / remote support but can be on-site if necessary.

Additionally, we have partnered with several established firms to offer customised solutions for larger offices, as well as an IP Centrex product.